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Digiconcepts Refund/Return and Cancellation Policy You may return some unopened items purchased at Digiconcepts Installations within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and will be charged a restocking fee of 20%. No returned merchandise will be accepted without a Return Material Authorization (RMA). We will credit you in the same manner as your original payment within 7-14 days of receiving the returned item. Please email us to get your RMA Number at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Installation appointments that are canceled will be subject to a $65 cancellation fee. The following items may not be returned after the installation appointment:
*Our qualified staff will work with you to ensure the correct antenna is selected given your geographical location but we cannot guarantee you will receive the channels available in your area. Every home is different and in the event that unforeseeable circumstances inhibit signal to your home Digiconcepts will not be able to offer a refund. Please call Digiconcepts @ 604.637.0533 if you have any questions regarding our return policy.
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