FAQ Section

Getting Started

I’m new here - where should I get started?

First, I want to welcome you on board to Digiconcepts and let you know that you've made an excellent decision. Sometimes it's hard to know where to get started, so we suggest a couple of things. First, check out our tour video inside the support center here which will help you get the most out of Digiconcepts right now based on your current membership level. Second, head on over to our "Tracks" page and start working on the track that best fits your current experience and installation level. Finally, don't forget to sign up for one of our LIVE on-boarding webinars with our head engineer, Rudy. It's your opportunity to learn more about how we install custom electronics and get your questions answered in real time. Don't be too overwhelmed with all the information that we have here at Digiconcepts. There's a lot to take in but take your time and remember that just 30 minutes a day can be the difference between where you are now and where you want to be with your automation goals.

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Where do I go if I need help or have a question?

The first place to go if you need help or have a question is our answer vault, which you are in right now. 86% of members we have surveyed say that they have found their answer to their question in less than two minutes here. If you still need help, you can post a question in our forum section and get help from other traders like you. Finally, the last resort is to email us. We also prefer that you post questions to our Facebook or Twitter profiles if you'd like a faster response. Rest assured, there are multiple ways to get your questions answered, and we will always be here to help you along the way.

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Where can I find the video training courses?

You can find all of our video training courses located in the tutorial library here. From there you can dive deeper into the individual modules and sections. And of course you can always use the search button on the top of the page to search for particular topics or content.

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Where can I download the checklists, PDF guides, worksheets, etc.?

You can download all of our training materials right here. All of the PDF reports and guides will be updated frequently throughout the year as needed so check back frequently for updates. We'll also be adding new worksheets and PDF guides as we get feedback from our members like you. Again, everything will be accessible from this one central location, so you never have to go searching for them.

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