All systems that we install are designed to be as robust as possible to ensure that you have maximum enjoyment and peace of mind out of your investment. As the core of your system is software based, it’s not uncommon for manufacturers to offer updates to enhance features or improve performance. Additionally, some equipment naturally require tweaks to keep them in optimum condition. Alongside this, we realize that sometimes changes get made to your home that might effect your system. Our range of support packages help cover for all eventualities.
What's the process for taking over projects?
We’re happy to extend our support offerings to projects that have been completed by others or that might require "rescuing". We normally carry out an initial survey to determine if work needs to be undertaken to bring the project into line with industry "best practice", after which we can then subscribe you to an appropriate maintenance package.
Which package is right for me?
At Digiconcepts, we’re all about individuality. Our systems are all bespoke to our clients needs and as such, we’re happy to advise you on the package we recommend for your system, based on the equipment installed and your own personal requirements.
My project was completed by someone else, can you still support it?
We have extensive experience of taking over existing projects and act on behalf of several manufacturers as their agents for doing this. This can include when clients decide to leave their existing installer, or when the brand is concerned their reputation may be damaged.
What if I pick the wrong level?
No problem. You can switch levels at anytime. So, pick the level that best fits your goals and try it out. You can always change your mind.
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